Implications of customer participation in outsourcing non-core services to third parties
نویسندگان
چکیده
منابع مشابه
Understanding Consumer Reactions to Offshore Outsourcing of Customer Services
Offshore outsourcing is a fast-growing aspect of the world economy today and it has drawn attention from policy makers as well as public at large in many developed countries. However, there is hardly any research on how outsourcing of customer services may influence individual consumers, their perceptions, attitudes and behaviors. In this chapter, the authors first review the extant literature ...
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ژورنال
عنوان ژورنال: Journal of Service Management
سال: 2020
ISSN: 1757-5818
DOI: 10.1108/josm-09-2019-0295